FAQs

Thank you for your interest in living in a Westdale-managed property. Because we value your time and your commitment to finding the ideal place to call home, please consider the benefits of leasing in our community.

Resident Portal

As a resident, you will have access to a portal where information on your account, your lease, your utilities, community events and general information and updates will be accessible. We encourage residents to check the portal at least weekly and allow push notifications for community updates.

Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.

Rent Payments

Rent payments can be made in many convenient ways. Residents can set up recurring payments or one-time payments in the resident portal or use the walk-in payments (WIPS) method to convert cash to an electronic payment at many local, convenient retailers. Residents may set up text-to-pay or use a voice assistant to pay rent and any outstanding balances. For voice assistant payments, please add the RENTCaf Resident Services Alexa Skill. Check with management staff for help with any of these options.

Animal Policy

$300 non-refundable fee per animal.
$25 monthly rent per animal

Up to three animals are allowed per home with appropriate fees and rent paid.

Reptiles, poisonous animals, exotic animals, farm animals, animals raised for food or commercially, etc. are not allowed. Small mammals that are in a cage, fish, and caged birds are allowed and not subject to a pet fee or rent.

Service animals are not considered pets. Please contact the management team with any questions on the animal policy or to discuss a service animal.

Satellite Dishes

No satellite dishes are allowed.

Utilities

$10 Monthly Utility Billing Fee
$30 Monthly Trash Fee

Prior to move-in, residents will need to provide the management team with the electricity account number showing service has been set up in the residents name for the home with services starting on their lease start date. Failure to maintain electric service will result in a charge back for actual electric usage and a fee of $50 for each month in which electric service is not established in the residents name.

The water, sewer, and trash utilities are kept in the landlords name and are billed back to the resident based on actual usage as measured by individual meters for each home. Residents will receive a monthly statement and the actual usage will be billed back to the resident ledger. Residents may review these charges in the resident portal. The monthly Utility Billing Fee covers the processing of invoices and billing. There is also a one-time setup fee due upon first billing.

Cable/phone/internet/satellite services will need to be set up in the residents name through a provider that services the community.

Smart Home

$25 Monthly Smart Home Fee

Each home comes with a smart home technology package. This includes a keyless front door lock, a video doorbell, a smart thermostat, a hot water heater leak detector, a motion sensor, and contact sensors for each of the exterior doors. Smart devices can be controlled remotely through the Rently Keyless application accessible on a mobile device.

Renters Insurance

This community requires all residents to obtain and maintain evidence of liability insurance throughout the term of your lease, including lease renewals. Prior to move-in, residents are required to purchase and maintain Renters Insurance with minimum liability coverage of at least $100,000. The policy should list our community as an additional interested party.

If a resident does not provide sufficient proof of insurance coverage, the resident will automatically be enrolled in a liability-only policy and assessed a charge of $20 per month until the resident secures insurance through another insurance provider and provides proof of insurance to management. The liability-only policy only covers damage to the structure of the home if the resident causes the damage. It does not provide coverage for personal belongings if personal property is damaged by a resident or their guest.

Pest Control

Residents are responsible for pest control at their homes.

Lawncare

$75 Monthly Lawncare

Lawncare (mowing only) will be performed on a weekly or bi-weekly basis depending on the season of the year. The lawncare company will need access to all front, back and side yards. On lawncare day, please ensure that the fence is not locked, all pets, pet waste, and lawn furniture and toys are removed from lawn to give lawncare workers full access for mowing. If the backyard is not made available to lawncare workers, the lawn will not be mowed, and yard will be placed for service the following week.

Trash

$30 Monthly Trash Fee

Tiger Sanitation handles our waste management and is committed to keeping our community clean and sustainable. Residents will pay a monthly fee for the following services: Regular trash pickup on Mondays and Thursdays, recycling every other Thursday, and bulk pickup twice per year upon request.

Maintenance

Residents will submit maintenance work order requests through the property online portal. Once received, management will notify residents as to how the request will be handled. Our maintenance staff service most major mechanical issues. Residents are responsible for any maintenance items not covered by management.

Here is a non-exhaustive list of what Westdale will address:

Major plumbing repairs such as line blockages from tree roots or cracks in the main lines not caused by resident negligence or misuse.
HVAC replacement or major repairs not caused by lack of filter replacement.
Appliance repairs or replacement caused by age of appliance or repair needed that is not related to resident negligence or misuse.
Broken window or door glass by weather related events or product issues
Garage door issues related to mechanics and not vandalism, resident negligence, or misuse.
Roof repairs or replacement
Fence picket and post replacements unless damage is due to resident negligence or misuse.
Door locks related to misalignment or sticking (Lockouts are not a landlord responsibility and will not be performed by Westdale management)
Repairs to plumbing and fixtures related to life expectancy of those fixtures and not due to resident negligence or misuse.
Electrical repairs related to wiring, switches, outlets, and breakers. Flooring issues related to age or warranty issues.

Resident Responsibilities include but are not limited to:

Changing light bulbs
Changing the HVAC filter every 30 days.
Replacing batteries in garage door opener remotes
Unjamming and resetting garbage disposals.
Winterizing exterior faucets
Maintaining the yard in compliance with HOA or community standards (Lawncare will address the lawn, however, any ornamental additions & de-weeding will be the residents responsibility to maintain in compliance with the HOA restrictions)
Replacing irrigation parts damaged by residents.
Watering the foundation
Keeping garage door sensors aligned so garage door properly opens and closes.
Unblocking toilets with a plunger to clear minor clogs
Keeping hair and foreign objects out of drains and using zip strips to unclog minor drain clogs.
Any damage related to misuse or negligence by residents, occupants, or guests.
Vandalism

Surveys

There are various surveys sent to our residents at different times throughout the leasing process. After a tour of an available home, after a work order is completed, and at various intervals during the lease term, Westdale will reach out to obtain your feedback. We value your feedback and want to learn and grow to better serve our customers. The portal also has a feature that will allow you to provide feedback at any time.

Homeowners Association (HOA)

As good neighbors, residents are required to follow the guidelines set forth by the homeowners association (HOA) in the covenants, conditions, and restrictions (CC&Rs) document. This document will be provided as part of the Lease Agreement. It governs the ways in which homes and the community can be accessed, used, decorated, and repaired. It also sets forth who is responsible for the maintenance and landscaping of common areas and neighborhood amenities.

HOA Dues

The HOA dues are covered with the monthly rent. Westdale will interact with the HOA for the residents. If you have specific questions or concerns regarding HOA dues, you may reach out to a member of the Westdale management staff.

HOA Violations

If a notice of violation is received from the homeowners association (HOA), the violation will be communicated with the resident and the resident will be given a time frame to remedy the violation. If the violation is not remedied in the allotted timeframe and/or a penalty or fine is assessed, the resident will be responsible for the fine and any costs involved for Westdale management to remedy the violation. If the violation is not deemed as the residents responsibility, Westdale management will remedy the violation with no charge to the resident. If there is reason to dispute a violation, the resident and Westdale management will work together to resolve the issue with the community HOA.

Amenity Access

All common areas and amenities are unattended and unsupervised, and residents use them at their own risk. Access to the amenities may require a controlled access device or code. Westdale management staff will provide amenity/HOA contact information to residents so they can retrieve all amenity access devices. Each home will be provided with one access device. Residents are responsible for all replacement costs for all additional and non-returned access devices.